Terms and Conditions
1. Terms and conditions
1.1. These booking terms and conditions (Terms) form the basis of your stay at Villa Vida, Playa Blanca, Lanzarote
1.2. These Terms, as amended from time to time, apply to all bookings including those made by telephone, WhatsApp, e-mail, online, in writing or by any other means.
1.3. These Terms will become binding on you, and you will be deemed to have accepted these terms on behalf of any other persons detailed on the booking, on the earliest of:
(a) a request for a deposit to be paid and you paying us accordingly;
(b) a request for the full balance to be paid and you paying us accordingly
2. Booking Villa Vida
2.1. By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:
(a) the details they are providing are complete and accurate;
(b) he/she has read these Terms and has the authority to, and does agree to be, bound by them;
(c) he/she consents to us using any information provided in accordance with our Privacy Policy;
(d) he/she is over 25 years of age and where placing an order for services with age restrictions, declares that he/she and all members of the party are of the appropriate age to purchase those services.
2.2. When you submit a booking to us, this does not mean we have accepted your booking. Our acceptance of the booking will take place as described in clause 1.3 (when a binding contract is entered into).
2.3. If we are unable to fulfil the booking, we will inform you of this and we will not process the booking further.
3. Prices
3.1. Prices quoted on our website, AirBnb or Simply Owners are those in effect at the time of viewing only. Prices are updated from time to time and are only guaranteed once the deposit (see clause 1.3) has been paid (although we reserve the right to change prices at any time in the case of error).
3.2. All prices quoted include all taxes.
4. Accuracy
4.1. We endeavour to ensure that all the information on our website, AirBnb and Simply Owners are accurate; however, occasionally errors occur and we reserve the right to correct details in such circumstances.
4.2. You must check the price and all other details relating to the villa and any other arrangements that you wish to book before your booking is submitted.
4.3. We, the villa owner(s) reserve the right to change the interior room configurations, the furnishings, the fixtures and fittings of the villa and all other equipment in, or appearance of, the villa without giving prior notice to you.
5. If you wish to make changes to the booking
5.1. If you wish to change the booking in any way once a binding contract is in place between us (see clause 1.3) we will at our sole discretion decide whether to allow such a change to the booking. Making changes to a booking will not always be possible.
5.2. Any request for changes to a booking must be made in writing by the person who made the booking. Where we can meet a request, all changes will be subject to payment of an administration fee based on our increased costs as a result of any applicable rate changes and any other costs or charges incurred or imposed by third parties that we work with. The amount of the fee will be notified to you before you choose to proceed with any change. You should be aware that these costs could increase the closer to the arrival date that changes are made and you should therefore contact us as soon as possible.
5.3. Where a change in the booking is not possible and you do not wish to proceed with the original booking, we will treat this as a cancellation by you and the cancellation charges set out in clause 21 will become payable.
6. If we make changes to your booking (including cancellation)
6.1. It is unlikely that we will have to make any changes to your confirmed booking arrangements or cancel them. However, occasionally we may have to make changes after bookings have been confirmed.
6.2. In the event of minor alterations, we will do our best to notify you before your arrival date. You will not be entitled to any refund in the event that we have to make a minor alteration to your booking.
6.3. If a change or cancellation has to be made to your booking arrangements by us we will notify you as soon as possible. You may then either:
(a) accept the changed arrangements; or
(b) cancel your booking completely, in which case we will refund you all monies paid by you.
7. Paying for your villa
7.1. At the time of your booking you will be required to pay a non-refundable deposit in cleared funds of between 10% (you will be informed of the amount) of the full amount payable (excluding any security deposit or accidental damage insurance fee) in order to secure the villa and selected dates (unless at the time of booking your arrival date is 60 days or less away, in which case clause 7.3 applies).
7.2. The balance of the villa cost plus, where required the accidental damage insurance fee (see clause 10) must be received in cleared funds by us no less than 60 days before your arrival date. If we do not receive full payment in cleared funds in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 26 will become payable by you.
7.3. If your arrival date is 60 days or less away on booking then the full amount must be paid on booking.
8. Damage and security deposit
8.1. You and your party are responsible for all damage and loss to the villa and its contents during your stay. If you or any member of your party cause any damage to the villa or any item in it or on its premises, you and/or your party may be required to pay for the loss and/or damage caused to the fullest extent and in this event we will hold you and each member of your party jointly and individually responsible.
8.2. A security deposit may be required from you to cover:
(a) damage or loss to villa contents; and/or
(b) excessive cleaning costs; and/or
(c) excessive electricity or water use (e.g. air conditioning on full with external doors left open).
(d) late check out fee, should the standard check out time be exceeded without prior confirmation.
8.3. The villa details will specify if a security deposit is required and the amount. The security deposit can be paid with the final balance or no later than 14 days prior to arrival.
8.4. A full and detailed check of the villa will take place by the management company after your departure. You will be advised of any faults or damages found after this check and we will advise you as soon as possible of the cost of repair or replacement.
8.5. Anything damaged, spoilt or broken will be charged to you at the replacement cost. Any items having to be purchased will be replaced ‘like for like’ to the same quality and standard.
8.6. The security deposit (if required), will be refunded to the original payment card once the property has been checked following your departure. If this payment was not made via debit/credit card, a member of our team will contact you to arrange an alternative refund method.
8.7. The security deposit, less any charges, will usually be refunded within 14 days after your departure date. However, the refund may take longer if you dispute a charge and we need time to investigate.
9. Villa rental period
9.1. The villa rental period begins at 15.00 hours on the day of arrival and terminates at 10.00 hours on the day of departure (unless otherwise stated or permission has been granted for an early check in or late checkout).
9.2. All villas are professionally cleaned and inspected before and after each rental to ensure that guests have a comfortable stay. Pool care is provided on a weekly basis.
9.3. Please note that Villa Vida has an initial supply of consumables (bin bags, toilet rolls, washing powder, etc.). Once these have been used neither we nor the management company are responsible for replenishing these items during your stay. The consumables supplied should be adequate for the first few days of your stay.
10. Your duty of care
10.1. No other persons are permitted to stay at the villa other than those named on the booking form and under no circumstances may more than the maximum number of persons specified in the villa description occupy the property (except by prior written agreement with us).
10.2. Breach of clause 10.1 may result in your eviction from the villa and/or additional guests being asked to vacate and in this event you will not be entitled to a refund. We and our agents reserve the right of entry to the villa at any time.
10.3. You and all members of your party agree not to use the property for any illegal or commercial purpose, including subletting.
10.4. On departure you should leave the villa in a reasonably clean and tidy condition so that it can be efficiently prepared for the next guests. This includes disposing of all rubbish before you leave (information relating to rubbish disposal including bin collection dates can be found in the villa guide provided).
10.5. If excess rubbish must be cleared or excessive cleaning of the villa is necessary following your stay, any charges will either be:
(a) deducted from your security deposit; or
(b) invoiced to your postal address;
and you agree to pay such charges.
10.6. You must let the villa management company know immediately if you identify any damage to the villa or its contents, or if something gets broken, stained, marked or damaged in the villa during your stay, so that remedial action can be undertaken as soon as possible.
10.7. For security and legal reasons, we do not accept packages, parcels or letters to Villa Vida on behalf of guests.
11. Passport and VISA requirements
11.1. All travellers must possess valid passports and any visas required. All British citizens require a full 10 year passport valid for a period of at least 6 months beyond their holiday return date.
12. Building work
12.1. We cannot accept any liability for disruption to your holiday caused by building work, including but not limited to disruption caused by noise or dust. You accept that you will not be entitled to any refund or compensation as a result of any such disruption.
12.2. You accept that minor refurbishment and maintenance work carried out at a neighbouring property will not affect your holiday.
13. Pest control
13.1. Villa Vida is in a sub-tropical climate where insects, including ants and cockroaches are sometimes inevitable. The villa and surrounding area are treated regularly by a Pest Control Program and cleaned professionally between each rental, however we cannot guarantee an insect or pest free environment.
13.2. We cannot accept any responsibility for any disruption caused to your holiday by insects or other pests where this was outside of our reasonable control.
14. Animals
14.1. Villa Vida has a strict no pets policy (unless otherwise stated).
15. Smoking
15.1. Villa Vida has a strict no smoking policy (unless otherwise stated).
16. Weddings and corporate events
16.1. Parties, weddings and corporate events are strictly prohibited in all of our villas. Violation of this rule will result in us being entitled to:
(a) evict you from the villa with immediate effect (and in this event you will not be entitled to a refund); and/or
(b) invoice you for the additional charge that would have been payable by you had you sought our prior permission to hold the event and such permission had been granted. Such invoices shall be payable by you to us within 14 days of receipt.
16.2. Villa Vida is not to be used to host parties, events, or social/group gatherings. Only guests whose names are on the Rental Agreement are authorized to stay in the rental property. Any guest having an event, party, or social/group gathering in the property or exceeding the numbers of authorized guests will be removed without refund. Additionally, if it is discovered upcoming guests are hosting a party, event, or social/group gathering in Villa Vida, we reserve the right to cancel the reservation prior to the guest's stay.
17. Pool terms and conditions
17.1. Pool heating is set to come on from early morning and is turned off during the night. However, the times the pool heating is set will be at our discretion.
17.2. We cannot accept any liability for failure of pool heat to provide adequate heating where pool heat is provided via an electrical heat pump and where the outside air temperature drops below 13 degrees Centigrade. Electric heating pumps do not operate effectively below this temperature, and failure of such devices to heat the pool is outside of our control. In most cases your pool will warm to a daytime temperature of between 27 and 30 degrees Centigrade.
17.3. Use of the pool is entirely at your own risk. It is particularly important that children are supervised at all times in and around the pool areas.
18. Changes to the terms
18.1. We may revise these Terms from time to time including in circumstances where there are changes in any relevant laws or regulatory requirements.
18.2. If we have to revise these Terms under clause 18.1, we will give you at least one month's written notice of any changes to these Terms before they take effect.
19. Our liability to you
19.1. We will not be liable or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-
(a) the act(s) and/or omission(s) of the person(s) affected;
(b) the act(s) and/or omission(s) of a third party;
(c) unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
(d) an event which we could not, even with all due care, have foreseen.
19.2. For the avoidance of doubt, we do not exclude or limit in any way our liability for:
(a) death or personal injury caused by our negligence or the negligence of agents or subcontractors; or
(b) fraud or fraudulent misrepresentation.
19.3. Subject to clause 19.2, the maximum amount we will be liable to pay you in respect of any claim under these Terms is the cost of the villa booking. This maximum amount will only be payable where your party has not received any benefit at all from the booking.
19.4. You are reminded to exercise care as to your personal safety and the safety of your party. Use of the pool is entirely at your own risk.
19.5. Valuables should be left in a secure place out of sight.
19.6. For the avoidance of doubt, we cannot accept any liability for failure of public supplies such as water or electricity. We also cannot accept liability for the consequences of actions or omissions relating to the supply or control of mains services that are beyond our control, or any actions taken in the vicinity of the villa by any authority over which we have no control.
20. Force Majeure
20.1. We will not be liable for any failure to perform, or delay in performance of, any of our obligations under these Terms or any delay to, or during, your holiday that is caused by an event out of our control (Force Majeure).
20.2. A Force Majeure means any act or event beyond our reasonable control, including without limitation flight delays or cancellations, airport closures, adverse weather conditions, industrial dispute, civil commotion, riot, invasions, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of a public or private telecommunications network.
20.3. If a Force Majeure takes place that affects the performance of our obligations under these Terms we will contact you as soon as reasonably possible to notify you.
20.4. We strongly recommend that holiday insurance is taken out by you to cover the risk of holiday cancellation or curtailment in such circumstances.
21. Your rights to cancel (standard terms)
21.1. Once a binding contract has been entered into (see clause 1.3), to cancel the entire booking or any component, the person making the booking must notify us in writing. If you cancel you will lose your deposit and any other sums you have paid us (including if you have paid for the full cost of the villa). You are strongly advised to take out adequate insurance (as soon as your booking is confirmed) to cover the risk of suffering loss if you need to cancel the booking.
22. Complaints and your protection
If you experience any issue during your stay, the following steps must be taken:
22.1. You must report any concerns or complaints to the management company as soon as the issue arises, so that they have the opportunity to resolve the matter during your stay.
22.2. Should the management company be unable to satisfactorily resolve your complaint, you must then notify us in writing within 7 days of the end of your stay.
22.3. If you do not follow the above process or fail to notify us within the stated timeframe, this may prevent both us and the management company from properly investigating the matter and will result in us being unable to consider your complaint.
22.4. Upon receiving your written complaint, we will:
(a) acknowledge receipt within 14 days, and
(b) provide a full response or reply providing an explanation for any delay, within 28 days of receipt.
23. Refund policy
23.1. In the event a customer is granted a full or partial refund for their villa stay, a note will be made on their account. As a result, this customer, and any individuals associated with their booking, will be permanently ineligible for future bookings with our property".
23.2. Customers who have received a refund will be prevented from making future bookings. This is a decision made at the sole discretion of ourselves (the property owner(s)), and the decision is final. The property owner reserves the right to refuse any booking request from an individual or group that has previously received a refund.
24. Other important terms
24.1. We may transfer our rights and obligations under these Terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms.
24.2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
24.3. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
25. Governing law
25.1. These Terms and any agreement to which they apply are governed in all respects by English law. You agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only.
26. How to contact us
26.1. If you have any questions please contact us. You can contact us by e-mailing us at villavidaplayabanca@gmail.com
26.2. If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing (for example, to cancel the contract), you can send this to us by e-mail, We will confirm receipt of this by contacting you in writing. If we have to contact you or give you notice in writing, we will do so by e-mail.